Who turns up, and what happens to everything

Yes. We work out of Sudbury and cover about 30 miles from it, which takes in most of Suffolk and north Essex. When you ring, you speak to us directly, and the people you speak to are the people who do the job.

You can see the towns and villages we cover and roughly how far out we go.

A lot of it goes to charity. Clothes, furniture and household things that somebody else can use do not go in a skip. You do not need to sort, bag or take anything anywhere first. We do that part.

Nothing useful goes to waste. Over 95% of what we take away is recycled or reused rather than tipped.

Under the Environmental Protection Act 1990 the householder has a duty of care for their waste. Using a licensed carrier and keeping the paperwork is how you meet it, and we give you both.

We hand over a waste transfer note at the end of every job. It says what was taken and where it went, and it is the document that closes that duty. We are an Upper Tier registered waste carrier, CBDU634717. That number opens our own entry on the Environment Agency's public register, so you can check it for yourself at any time.

Yes. We collect keys from the solicitor or the estate agent, clear the property, and drop the keys back when we are done. You do not have to be in the county, let alone in the house.

We come out and look at the property before we quote, and that visit is free. There is no pressure and nothing to sign. The quote holds for 30 days, and payment is on completion by cash or bank transfer.

We cannot take two things: asbestos and acids. If either is in the property, we will tell you at the quote and tell you who does deal with them. That way you know exactly what to expect on the day.

Everything else comes out, including the big and awkward things. Kitchen units, the carpets and the fixtures if that is what you want. We take stair lifts out too. Our vans hold the equivalent of two large builders skips, so most houses go in one visit rather than three.

Our smallest job is a single room, loft or garage. For one sofa or one fridge on its own, a man with a van is the better choice. We do not clear building sites.